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• Adtech Solutions
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
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• Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
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• Amcat
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
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• Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
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• Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
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• Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
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• Authtel
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
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• Avotus
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
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• Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
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• C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
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• Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
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• Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries.
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• Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
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• Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
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• ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers.
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• Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
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